Dartmouth-Hitchcock Medical Center at 1 Medical Center Drive in Lebanon, New Hampshire

Customer Reviews about Dartmouth-Hitchcock Medical Center

• ✪ ✪ ✪ ✪ ✪
  Second encounter-Monday morning-I had a completely different experience than I had on a late Friday afternoon. Everyone was pleasant, helpful and competent. Call early in the day for best results. (Earlier review-Fri PM-They must run out of the building at 3:55. I called radiology at 3:55 and no one ever answered the phone-there is no way to leave a message. It's disappointing when time is of the essence. )
  November 19, 2017

  by Maura Morrison
• ✪ ✪ ✪ ✪ ✪
  I will say that the doctors, nurses and staff are great. My complaint is with the billing company. We have two insurance companies. I have one through my employer and my husband has medicare through kidney failure. We were on vacation and had an emergency that Vermont's ER was not equip to handle so they sent us there. The team there was great. I gave all our insurance information and asked about the co-payment, the guy there said there should be none between the two insurance company, okay. With mine alone it would have been only 250 according to the agreement between the insurance company and the hospital. We get a bill latter for over two thousand dollars, but see that they only billed my insurance and not medicare. We call them up and they insure us that it just takes a while to deal with medicare and not to worry about it. We ask if we should pay the co-payment, was told no. We ask about being sent to a bill collector if medicare takes too long, they said they would not do that. We get another bill and again call them. We start following up with them weekly until we get a letter from a bill collector. We call medicare and ask about the bill, to find out they at first did not submit it and when they did it was in the wrong format and they sent it back asking for the correct format. They never did and just sent us to a bill collector instead of telling us on our numerous phone calls to pay the co-payment or doing their job and resubmitting the paperwork correctly. So much for promising not to send some one to a bill collector, while dealing with medicare. Now we have to deal with getting the bill collector the amount over two thousand dollars because we were not sent for the amount of our co-payment. What a dishonest, greedy hospital it turned out to be. They did this all for money and lied the whole time. If I have a choice they will not be one I will go to again. I never had people incapable of handling bills so much in my life. They said it was mistake to send us, but they cannot undo it, which is a lie, you can call of a creditor in the time frame it was followed up on, they just did not want to do the paperwork. What a shock they were too lazy to help someone clear up their own mistake. Apparently paperwork is not their thing. I have never written a bad review before, but I think after dealing with medical companies piss poor billing habits, I think I will be writing more to come. At least the others when trying to get things resolve do not send the person working with them to the collectors. The billing company there should be a shame of themselves and embarrassed about their disregard for others and their lack of abilities to do their jobs properly.
  August 03, 2017

  by Helenft Muller
• ✪ ✪ ✪ ✪ ✪
  I brought my fiance to the emergency department because he was having a nose bleed for 4 hours straight and the part of his cheek next to it is completely swollen. After 8 hours of sitting in a room being, asked the same questions by 4 different people and the nose bleed still going they say sorry it's jus allergies there's nothing we can do. A 12 hour nose bleed and it's just allergies that he's never had in his life? Wosrt experience ever, it took a whole day and nothing is solved.
  April 27, 2017

  by Alexis Mardanes

Opening hours Closed now

Tomorrow: 08:00 am — 05:00 pm

Photo gallery of Dartmouth-Hitchcock Medical Center

About Dartmouth-Hitchcock Medical Center in Lebanon